Terms & conditions
Villa Magtafa – Domaine de L’Akhdar – Marrakech
The payment of any deposit for the rental rate shall be taken as confirmation of acceptance of the following conditions.
1. BOOKING PROCESS
1.1 Provisional Confirmation of Availability and Rates
Upon receipt of a request confirmation of availability, the applicable Villa rates and the amount of deposit required will be advised.
Bookings are on a ‘first-come, first-served’ basis and are for a minimum of three (3) nights, to the exception of certain period and unless otherwise specified in the confirmation of availability.
Villa Magtafa reserves the right to decline a booking without giving any reason.
1.2 Exclusions & Additional Charges
Except otherwise specified in writing by email, rates do not include gratuities, airport transfer, car rental, food, soft drinks and/or alcohol, personal items and expenses due to any other third parties, and any excessive cleaning required upon departure (such as upholstery or rug shampooing, etc.) or replacement of breakage’s.
Fair wear and tear accepted.
1.3 Initial Deposit
An initial deposit of forty percent (40%) must be paid to confirm a booking, unless otherwise specified in writing by email.
No contract will exist between with Villa Magtafa until receipt of funds.
If funds are not received before the date agreed in writing by email between Villa Magtafa and the Client, the reservation shall be deemed to have been cancelled and Villa Magtafa reserves the right to allocate the Villa to another Client.
Should the booking be cancelled, cancellation charges will become payable in accordance with Paragraph 3 hereto.
1.4 Balance Payment
Transfer of the outstanding balance must be paid at least thirty (30) days before the day of arrival, unless otherwise specified in the confirmation of availability or agreed at any other date agreed in writing by email between Villa Magtafa and the Client.
Should the booking be made within thirty (30) days of arrival the full payment is due upon confirmation and prior to arrival.
Daily rates are exclusive of a €2.9/day/guest tourist tax.
Payment can be made by international bank transfer, nett of bank fees or by Paypal.
If Villa Magtafa does not receive the balance by the due date, Villa Magtafa reserves the right to cancel the booking and cancellation charges will apply.
If the booking is confirmed within thirty (30) days of the arrival date, the whole amount of the Villa rental is to be paid at the time of booking.
3. CANCELLATION AND AMENDMENTS TO RESERVATION
If it becomes necessary to cancel all or any part of the booking, Villa Magtafa must be notified in writing by email. The cancellation will take effect from the day the written confirmation is received by Villa Magtafa.
The following cancellation charges will be applicable depending on when the notification of the cancellation is received in writing by Villa Magtafa:
30 days or more before arrival date:
All Payments are forfeited but credited for nine (9) months from the date of the cancellation confirmation by Villa Magtafa. The credit value can be used by the Client or anyone on their behalf for any reservation of Villa Magtafa, during any period upon availability. A full or partial refund is possible at the request of the Client in the event that Villa Magtafa secures another reservation covering partially or fully the initial cancelled reservation.
Within 30 days of arrival date:
All rental payments are forfeited. A full or partial refund is solely applicable in the event that Villa Magtafa secures another reservation covering partially or fully the initial cancelled reservation.
The above cancellation charges also apply if Villa Magtafa cancels the booking due to non-payment of the balance. If the dates of the booking require to be changed or amended, this may be treated as a cancellation of the original booking and cancellation charges may apply.
Any change to the original reservation is subject to the approval of Villa Magtafa in writing by email.
Early departure penalty will be subject to negotiation with Villa Magtafa or its representative.
4. ARRIVAL & DEPARTURE TIMES
Guests should assume that the Check In Time is 3:00pm and Check Out time is 12.00pm (early arrival and late departure will depend upon availability of the Villa at the time of arrival or departure).
The Client is responsible for informing the correct arrival details (flight number) whenever an airport transfer is part of Villa Magtafa service.
5. ALTERATIONS & CANCELLATIONS BY VILLA MAGTAFA
Though it is unlikely that Villa Magtafa will have to make any changes to confirmed arrangements, it does occasionally happen, and we will advise you at the earliest possible date. If, for any reason beyond our control, we are unable to provide you with the Villa, Villa Magtafa shall reserve the right to cancel the reservation.
For example, but not inclusive, if Villa Magtafa is damaged or rendered unusable, Villa Magtafa will cancel the booking and refund in full, less any bank transfer charges, the amount paid to Villa Magtafa for the Villa. Villa Magtafa shall not be liable for any further obligations or claims by the Client.
6. REGISTERED GUESTS
Only those persons stipulated on the booking form or confirmed later to Villa Magtafa in writing by email may reside at the property as Guests. Please notify us as soon as possible of any changes. The number of people staying at the property, including children, must not exceed the maximum capacity indicated in the property description or elsewhere, except in the case of infants (under two years old), or unless specifically authorised.
Should the owner, the staff or the local representative find that the number of people staying at the property exceeds that on the booking form or the maximum capacity of the Villa, he may, at the absolute discretion of Villa Magtafa, ask the extra person or persons to either pay the applicable additional charge as per the published rate or to vacate the property forthwith.
No camping is permitted in the property grounds.
7. SECURITY DEPOSIT
A security deposit may be payable to Villa Magtafa with the payment of the balance. This is to cover the cost of any damage or breakage’s during the rental period of the Villa or their contents. The amount of the security deposit, if any, will be specified in writing by email by Villa Magtafa.
This amount will be returned to you seven (7) business days after the time of departure, less any such costs.
Villa Magtafa or its owners are held harmless by you and your party against all claims including any accidents related to the use of the Villa facilities or locally procured by any third party services.
Villa Magtafa shall not be responsible for any delay, additional expense or inconvenience caused directly or indirectly by events outside of Villa Magtafa’s control such as civil disturbances, fires, floods, severe weather, Acts of God, acts of Government, etc.
Property description as provided by Villa Magtafa, on the website and elsewhere, is made in good faith.
Villa Magtafa accepts no responsibility for any modifications made which are not mentioned on the website or anywhere else. Villa Magtafa, the Villa owner and/or the local representative cannot be held liable for the breakdown of the supply of water, or electricity, or internet connection nor of swimming pool filtration systems, though we will use our best endeavours to arrange for any such problems to be solved quickly.
If there are any problems during the rental period, which could not be solved by dealing directly with the local Villa staff, contact Villa Magtafa or its representative immediately and Villa Magtafa will use its best endeavours to rectify the situation. Villa Magtafa will do as much as can be reasonably expected to avoid and rectify any problems that may occur, but cannot be held responsible for any problems beyond its control.
Any complaints must be notified to Villa Magtafa within twenty-four (24) hours of the occurrence giving rise to the complaint, and must then be notified in writing to Villa Magtafa before departure. Should a problem that has been notified remain unsolved please make a complaint in writing to Villa Magtafa within fourteen (14) days of the completion of the rental period. If the Villa is vacated before the end of the rental period without mutual agreement this may result in the loss of all rights to compensation.
No complaint will be considered if made after the departure date or if not acknowledged by the Villa owner, Villa Magtafa or the local representative.
10. CONDUCT & BEHAVIOUR
The person paying the deposit for the Villa rental is responsible for the correct and appropriate behaviour of the Guests staying at the Villa. Should any member of the party behave in a manner considered inappropriate, either Villa Magtafa, the Villa owner or the local representative may at their absolute discretion ask the offending guest or Guests to vacate the Villa forthwith.
In such a case, this will be treated as a cancellation of the original booking and no refund can be claimed from either Villa Magtafa or the Villa owners or the local representative.
11. SOCIAL CORPORATE RESPONSIBILITY
Villa Magtafa, the Villa owners and/or the local representative endeavour to contribute to the fight against prostitution and trafficking. Any possible offenders will be brought to the local authorities.
It is also prohibited to act unlawfully in any way whatsoever and to bring in and/or use/consume any illegal substances. Any offenders will be brought to the local authorities.
In addition, in line with its moral duty and respect for the local employee, as well as for the safety of our valued Guests, it is not authorised to bring male or female joiners met on site back to the properties under no circumstances. The local managers reserve the right to request anyone to vacate a property at any time.
12. STAFF AT THE VILLA
The services of some staff may be included at the Villas (ie housekeeper, maid, handyman, Chef, gardener).
Additional services such as those of baby sitters and/or drivers can be sourced in advance or on site upon request, although such services cannot be guaranteed and depend on availability.
We recommend the Guests provide as much notice as possible and we shall try to assist. Villa Magtafa can assume no liability for such contracted staff. The rates for these services will be provided in advance and shall be paid as incurred directly to the third party provided the service.
13. LINEN & TOWELS
Linen and towels are provided at the Villa. These are normally changed every three (3) days. If you require more frequent changes there may be extra charges.
Personal safe are provided in the Villa. It is strongly recommended that they are used to store valuable items such as passports, laptop computers, cash, traveller’s cheques, mobile phones, cameras etc.
Any valuables left at the property are the guest’s sole responsibility. Neither Villa Magtafa nor the owners nor the staff can be hold responsible for any loss or damage of personal property.
It is advised for Guests to ensure that all doors and windows remain locked at night to avoid any temptation.
15. DUE CARE AND SUPERVISON
As part of this agreement, Guests are required to take due care when residing at the Villa and be especially watchful of children playing in the gardens or in the pool.
Furthermore Guests are not permitted to enter the Villas when wet from swimming as the floors can be slippery.
Damage or injury arising as result shall not be the responsibility of Villa Magtafa, the Villa owners or the local representative in any way whatsoever.
16. APPLICABLE LAW
These Terms and Conditions and any contract to which they apply are governed in all respects by Moroccan law and the Moroccan courts only shall have jurisdiction in relation to any claim or dispute arising out of, or connected with them.